Frequently Asked Questions

Do you charge for shipping?

Shipping is free across the United Kingdom. For full details about delivery times and shipping conditions, please refer to our Shipping Policy.

How long until I receive my order?

Delivery times depend on processing and transit times. For detailed information regarding order cut-off times, processing time, and estimated delivery times, please see our Shipping Policy.

Can I return an item?

Yes. You may return items within 30 days of delivery. For full return conditions and step-by-step instructions, please review our Return and Refund Policy.

How can I start a return or exchange?

To start a return or exchange, please contact our support team and include your order number in the email. Our team will guide you through the return process. Full instructions are also available in our Return and Refund Policy.

Which payment methods do you accept?

We offer several secure payment options including Visa, Mastercard, Maestro, Apple Pay and Google Pay. All payments are processed through secure and encrypted payment gateways.

How can I contact customer support?

You can contact our customer support team via email at info@avenlylondon.com, by phone at +31 6 87439885, or through the contact form on our website.