Frequently Asked Questions

Do you charge for shipping?

Shipping is free across the United Kingdom. For more information, please refer to our Shipping Policy.

How long until I get my package?

For details regarding Order Cut-Off Time, Processing Time, Transit Time, and Total Delivery Time, please see our Shipping Policy.

Can I send an item back?

Yes, you may return items within 30 days of delivery. For full return conditions and step-by-step instructions, please refer to our Return and Refund Policy.

How can I start a return or exchange?

You can contact us via email with your order number to start the process. Detailed instructions are provided in our Return and Refund Policy.

You can contact us via email with your order number to start the process. Detailed instructions are provided in our Return and Refund Policy.

Which payment methods do you accept?

We provide a variety of secure payment options. You can find the complete list on our Payment Options page.

Where can I contact you?

You can contact us by email at info@avenlylondon.com, by phone at +31687439885 , or through the contact form on our website.