Return and Refund Policy

Return and Refund Policy

We aim for every order to meet your expectations, though we understand that returns may sometimes be necessary. Below you’ll find details about our return, refund, and exchange process.

Key Information

• Return Period: Items can be returned within 30 days from the delivery date

• Return Shipping: Customers are responsible for covering return shipping fees

• Restocking Fee: No restocking fee applies

• Refund Timeline: Refunds are processed within 7 days once the return has been received

• Exchanges: Available within the same 30-day return period

• Terms: This policy is subject to our Terms of Service

Return Instructions & Restocking Fee

You may return your order within 30 days of the delivery date. Requests made after this period cannot be accepted.

To start your return, please contact us at info@avenlylondon.com — our team will provide detailed instructions.

Before returning your item(s), please make sure that:

• The items have not been used or washed

• All original tags are attached

• The items are packed in their original packaging

Please ensure the parcel is securely packaged and sent via a trusted courier. Customers are responsible for the return shipping cost.

Restock Policy

No restocking fees apply.

Refunds and Exchanges

Refunds

Once we receive and inspect your returned item(s), the refund will be issued to your original payment method. Refunds are usually processed within 7 days after the return has been received.

Exchanges

To request an exchange, please contact us at info@avenlylondon.com and include the details of the item you wish to exchange. Exchanges can be arranged within 30 days of delivery, as long as the item is unused, unworn, and has all original tags attached. Our team will guide you through the exchange process.

Order Cancellations and Damaged Items

Cancellations

If you need to cancel your order, please contact us as soon as possible at info@avenlylondon.com. Once the parcel has been dispatched, cancellations are no longer possible.

Damaged or Incorrect Items

If your order arrives damaged or not as expected, email info@avenlylondon.com right away with clear photos of the issue. We’ll review promptly and arrange the correct item or an appropriate replacement.

If the item you received is damaged, faulty, or incorrect, we will cover all return shipping costs. You will receive either a replacement or a full refund once we receive and verify the item.