Return and Refund Policy

Return and Refund Policy

We aim for every order to meet your expectations. However, we understand that returns may occasionally be necessary. Below you will find information about our return, refund and exchange process.

Key Information

• Return Period: Items can be returned within 30 days from the delivery date.
• Return Shipping: Customers are responsible for return shipping costs.
• Restocking Fee: No restocking fee applies.
• Refund Timeline: Refunds are processed within 7 days after the returned item has been received and inspected.
• Exchanges: Exchanges are available within the same 30-day return period.
• Terms: This policy is subject to our Terms of Service.

Return Instructions

You may request a return within 30 days of receiving your order. Requests submitted after this period cannot be accepted.

To start a return, please contact us at info@avenlylondon.com. Our support team will provide you with the necessary instructions.

Before returning your item(s), please ensure that:

• The items have not been worn, used or washed.
• All original tags remain attached.
• The items are returned in their original packaging.

Please pack your parcel securely and ship it using a reliable courier service. Customers are responsible for the return shipping cost unless the item is damaged or incorrect.

Refunds and Exchanges

Refunds

Once your returned item has been received and inspected, we will process your refund to the original payment method used for the purchase. Refunds are typically processed within 7 days after the return has been received.

Exchanges

If you would like to exchange an item, please contact our support team at info@avenlylondon.com and include your order number along with the item you wish to exchange.

Exchanges can be arranged within 30 days of delivery, provided the item is unused, unworn and has all original tags attached. Our team will guide you through the exchange process.

Order Cancellations and Damaged Items

Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@avenlylondon.com. Once the order has been shipped, cancellations are no longer possible.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at info@avenlylondon.com and include clear photos of the issue.

If the item you received is damaged, faulty or incorrect, we will cover the return shipping cost. After we receive and verify the item, you will receive either a replacement or a full refund.